Essentials Official Order Policy
(Cancellations, Changes & Returns)
🚫 Order Cancellations
You may request a cancellation within 24 hours of placing your order.
- Restocking Fee: A flat $25 CAD fee applies to cover processing costs.
- Not Guaranteed: If your order has already entered fulfillment or shipped, cancellation may not be possible.
📧 To request a cancellation, email us as soon as possible at support@essentialsofficial.ca with your order number.
✏️ Order Changes
Need to update your size, color, or shipping details?
- Changes can only be made within 24 hours of purchase.
- After your order has entered processing, edits may not be possible.
📩 Contact us immediately at support@essentialsofficial.ca for any updates.
🔄 Returns & Exchanges
While we don’t offer refunds, we do accept exchanges or provide store credit where applicable.
✅ Return Eligibility – Within 30 Days:
- You received the wrong item
- You received a defective product (we’ll cover return shipping in this case)
📌 Return Conditions:
- Items must be unworn, unwashed, and have original tags attached
- Items must be sent back in the original packaging
- Unless the issue was our fault, return shipping is the customer’s responsibility
⚠️ Important Notes
- Limited Releases: Exchanges depend on availability of stock
- Final Sale: Custom or exclusive items may not be eligible for return
- Fraud Prevention: In some cases, refunds may only be issued as store credit for security reasons
💬 Need Assistance?
Our support team is ready to help — reach out anytime:
📧 support@essentialsofficial.ca